Frequently Asked Questions

• Login to your account
• Click “Go to Control Panel” for the relevant hosting package.
• Click on “Mail”
• Find the e-mail address you want to change and press “Change Password”
• Enter the new password and click “Change password”.

If your website is unable to send emails, we recommend using one of your existing 1984 email accounts for outgoing mail. Use “mail.1984.is” as the mail server, your full email address as the username, and your email password as the password.

• Login to your account
• Click “Go to Control Panel” for the relevant hosting package.
• Select “Mail”.
• Locate the domain you wish to add an email address for.
• Click “Add new email”.
• Fill in “Username”, the part you want to be in front of “@”.
• Select your password. If the measurement bar becomes green you have a good password.
• Click “Add new email”.

Go to 1984.hosting, click “Webmail”, and log in using your email address and password.

1984 takes the privacy of its customers very seriously.

Therefore we only answer questions and queries if they originate from the contact email of the user registered in our systems.

If you need assistance or support, please make sure you send your request from the correct email address. The email registered when the user account was created is that e-mail.

• Login to your account
• Click “Go to Control Panel” for the relevant hosting package.
• Select “Mail”.
• Find the relevant email address
• Click “Autoreply”
• Write your autoreply
• Click “Update”.

• Login to your account
• Click “Go to Control Panel” for the relevant hosting package.
• Select “Mail”.
• Find the relevant email address
• Click “Forward”
• Fill in the email to forward to (use comma or new line for more than one address).
• Click “Update”.

You pay for one or three years in advance.

If for some reason you want to quit before the end of the period you can cancel your hosting and ask us to refund the remaining months.

• Login to your account
• Click “Invoices”, there you can view a list of all your invoices.

All payments are made from within the users “Dashboard”. We accept payments via payment cards and Paypal. We also accept Bitcoin and Monero crypto currency.

Yes, but due to Icelandic tax regulations, we cannot offer the cryptocurrency payment option to users who appear to be located in Iceland.

To access the crypto payment option:

• Disconnect from any VPNs that indicate an Icelandic location
• Make sure the Dashboard language is set to “English”.

• Login to your account
• Click “My Services”
• Navigate to the relevant service and click “Auto Renew”
• Untick the “Autorenew Active”
• If you cancel all your 1984 Hosting services you might also want to delete your Payment methods.
• Under “Auto Renew”, navigate to “Payment methods available for selected billing contact” and press the delete button.

• Login to your account
• Under 1984 Store Click “Domain registration”
• Enter your desired domain and check the availability
• When you have successfully chosen a domain name, click “Register domain”.
• Go to your Cart and complete the purchase.

If your current hosting provider does allows it then in most cases we can migrate your website and e-mail to our hosting.
Websites that can’t be migrated are, for example sites, made in proprietary programs.

Those include sites like Wix, Squarespace and Shopify. WordPress.com sites can only be partially migrated.

Staff at 1984 Hosting Company can migrate your web site for a modest fee.

Please contact us for more information.

• Login to your account
• Click on “Go to Control Panel” for the relevant hosting package.
• Click “Domains”.
• Below you have the options “Add Sub-domain” and “Add domain Alias”.

• Login to your account
• Click “Go to Control Panel” for the relevant hosting package.
• Find the domain you want to set up forwarding for, and click “Advanced Settings” on the right.
• Then click “Forward”, “Enable forwarding”, and enter the destination domain in the field provided.

You can delete all extra hostings, sub-domains and email addresses in the Dashboard

Your main web-hosting package is deleted approximately three months after the service is cancelled.

If you want to close and delete your services instantly you need to send an email using your contact email address to 1984@1984.is.

As many as you need. There is no limit.

Only 1984 hosting staff can change the nameservers of “.is” domains.
The name servers for other domains bought from/or transferred to 1984 hosting can be changed in the “FreeDNS” tab in the Dashboard:

• Click “FreeDNS”
• Click “Manage Zones”, click “Name Servers” and fill in the info, then press “Save Changes”.

• Login to your account
• Navigate to the relevant hosting package
• Click “Go to Control Panel”
• Click the “SQL” tab
• Navigate to the relevant database
• Click “Add and Assign New User”
• Choose a username and generate a password. Make a note of both.
• Click “Add SQL User”
• Click the “Webtools” tab and press “phpMyAdmin”
• You will be transferred to the “PhpMyAdmin” panel and login with the new credentials.
• Navigate to the database you want to export.
• Click “Export” and save the file on your computer.

Yes, and you have many options as long the eCommerce system can run on Linux/Apache web servers.

Your hosting renews automatically. If you have a one-year hosting plan, it will renew for another year. If you have a three-year hosting plan, it will renew for another three years.

We will notify you shortly before the renewal date, and you can then choose not to renew if you wish.